Have questions? Interested in learning more?
Click here to contact one of our consultantsERP Implementations
Quintel Management Consultants uses a proven process to assist organizations with the planning of new IT systems or for the integration of existing systems following a merger or acquisition. Our group specializes in ERP audits and reviews, program management of ERP implementation, customer information reviews and implementations. Our approach and developed tools for these applications are described below.
Confirm the Business Model
Review the current IT situation and products in development or implementation.
Confirm the Business Process
Categorize processes and link to critical success factors.
Define the IT Needs
Conduct needs analysis based on interviews and Quintel expertise and case experience.
Analyze the IT Area
Determine the adequacy of the information, the information technology and the priorities.
Complete the Gap Analysis
Determine if critical information needs are being met. Does system redundancy exist? Do other innovative technology solutions exist?
Develop an Integration Plan
Develop a road map to move to a new IT environment. Transfer knowledge and develop performance measures.
Manage and Implement the Plan
ERP and CIS Software Selection and Business Case
Large New York Electric and Gas Utility
Quintel was the sole consulting company providing complete management consulting services and information technology services to develop new business processes to improve corporate performance and implement all ERP modules through Quintel benchmarks and associated best practices. Services included the establishment of performance measures and management reports to measure performance associated with the ERP modules. Quintel utilized its benchmarking database for metrics and best practice processes during this engagement to monitor performance, such as call center performance (average handling time, call waiting time, etc.). Through Quintel efforts, this project yielded ROIs in excess of 25%.
ERP and CIS Package Software Selection and Business Case
Large Global Utility
Quintel performed merger integration responsibilities for the six merging gas and electric utilities. Performed benchmarking and performance improvement activites to develop new organization, new and common business processes and performance metrics. In addition, Quintel created a business case for a new ERP and CIS business platform and conducted the system selection for the client. Several packages where considered including: Oracle, SAP, PeopleSoft, Cayenta, and CISPlus.
* Established a Utility Shared Service Organization that centralized Human Resources, Finance, IT and Accounting, Materials Management and Fleet – based on industry best practices and Quintel benchmarking,
* Completed four waves of strategic sourcing and associated benchmarking activites yielding $90 million (15%) in annual savings on materials and services spend. In addition, Quintel implemented strategic sourcing processes and metrics or ongoing performance improvement and savings. Quintel utilized its benchmarking database of industry spend levels and average cost reductions to realize savings.
* Designed and implemented an overall IT architecture for the entire organization. This included the consolidation of the six operating company data centers into a single data center. This included the development of RFPs for vendors and service providers and the selection of vendors/contractors for implementation.
Fit Gap Analysis of ERP and CIS Packages, Software Selection and Business Case
Large Global Utility
Assisted a large, global utility with the evaluation of their current processes for ERP, work management, GIS, Outage Management and CIS business processes. Working with the client team potential integration issues were identified and potential resolutions to these issues were identified. A gap analysis, workshops, and a business case were developed along with an approach for the implementation, with the objective of validating key business processes for the utility’s global organization and to map ERP/CIS utility solutions to the global business requirements.
The purpose of this document is to understand what a specific Enterprise Resource Planning or ERP solution does and to use the fit analysis as influence for the global to-be and the global design (blueprint).
Some of the objectives of this analysis included:
* Where possible, confirm ERP solutions/modules for use in national grid’s implementation
* Identify areas where more detailed review is appropriate during the Blueprint Phase
* Create a “strawman” ERP approach for blueprinting and subsequent implementation
* Document the high level gaps that would have to be accommodated during project level enhancement (e.g., standard enhancement concept, third party solutions, etc.).
* Document key value areas of an ERP implementation
One of the key goals of the fit analysis initiative is to use the information in this report and the momentum generated during our forums to rally business interest in an ERP implementation. Such an implementation cannot be just an Information Systems (IS) project and it must become part of the overall transformation effort.